Politique d'expédition

Shipping policy

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Delivery is done all over the world.

Dispatch partners & parcel tracking
We work with large, international carriers, such as DHL, FEDEX, UPS, USPS, EMS ePacket, TNT and China Post who enable reliable delivery tracking for you as a retail customer.

               

As soon as an order leaves our warehouse, you as our customer receive an automatic notification via e-mail with a tracking number for your parcel. This way, you always know the exact location of your order at all times and have time to prepare for the arrival of your parcel.

For the large goods, the delivery will be a kerbside delivery, as is usual. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time. The disposal of packaging and the pallet resides with the customer.

Your package can be delivered from Europe, but also from abroad, it depends on the products.
The delivery time of your order is on average 5 to 21 days depending on your position and your country, this may be longer depending on political events (covid19, postal strike, ...)
Our policy is that if 60 days after ordering your package still has not arrived, we will resend it for free or give you a 100% refund. However, this only happens very rarely.

Transport damages and complaints :

Before your order is carefully packed in our warehouse, we check its condition for intactness. In single cases, however, damages may occur during transport. For this reason, we ask you to carefully check if each item is complete and if anything was damaged during transport.
What should you do if damages occurred during transport?
If despite all our care transport damages have occurred, we recommend to decline the delivery or sign the delivery receipt with the note “under reserve”.
To help us send you an intact copy as quickly as possible, please notify our customer service as well as the carrier of the damage in writing as soon as you can, best within 4 days. We have the possibility of claiming damages from our carriers within 4 days of delivery, so we kindly ask you for your cooperation.
What should you do if you accepted the delivery despite our recommendation and it turned out to be damaged?
In this case, we ask you to send us digital photos of the damages via e-mail "contact@dovincy.com", stating your invoice number. This way, we can file a proper damage report with our insurance company. At the same time, we will arrange for the damaged goods to be picked up so you may quickly receive a replacement.
Of course, the above-stated information in no way limits your statutory warranty claims but simply express our plea for your cooperation in the event of transport damages.